Company Details

Company Name:
Twin City Hardware Company

Industry:
Opening and access solutions for commercial, architectural, and residential construction projects

Headquarters:
Oakdale, MN

System(s) Replaced:
FACT

Users:
100

“The system has eliminated mistakes and improved efficiencies of our large projects. It will continue to grow with our business.”

Matt OberlanderBusiness OperationsTwin City Hardware Company

Customer Success:

  • 60% decrease in time and resources consumed manually typing part numbers and creating sales orders.
  • Nearly a 50% decrease in data-entry errors measured by credits issued while improving data integrity and reliability.
  • Fully integrated solution increased efficiencies of large projects and provides full visibility into all activity enhancing results for high-value and special-needs clientele.
  • Real-time tracking and reporting across entire company enables quick decisions and actions.

Challenges:

  • Expanding national presence at 5 locations requiring one system and one data source.
  • Contract sales managed mostly externally and without company-wide consistency between project managers.
  • Former process required detailing software to contract handling data to be re-keyed causing mistakes and taking excessive time.
  • Patchwork of all disparate applications was difficult to manage and required costly and time-consuming maintenance, integrations and troubleshooting.

Solution:

  • contractERP® implemented at all 5 locations and supports unified inventory, future growth, and rapid expansion.
  • Full integration with new front-end detailing software, e/PWS.
  • contractERP® supports its financials, inventory, order management, third-party warehouse partnerships and other core business processes.
  • Solution supports rapid changes in work orders and materials.