Customer Success:

• 60% decrease in time and resources consumed manually typing part numbers and creating sales orders.
• Nearly a 50% decrease in data-entry errors measured by credits issued while improving data integrity and reliability.
• Fully integrated solution increased efficiencies of large projects and provides full visibility into all activity enhancing results for high-value and special-needs clientele.
• Real-time tracking and reporting across entire company enables quick decisions and actions.

Challenges:

• Expanding national presence at 5 locations requiring one system and one data source.
• Contract sales managed mostly externally and without company-wide consistency between project managers.
• Former process required detailing software to contract handling data to be re-keyed causing mistakes and taking excessive time.
• Patchwork of all disparate applications was difficult to manage and required costly and time-consuming maintenance, integrations and troubleshooting.

Solution:

• contractERP® implemented at all 5 locations and supports unified inventory, future growth, and rapid expansion.
• Full integration with new front-end detailing software, e/PWS.
• contractERP® supports its financials, inventory, order management, third-party warehouse partnerships and other core business processes.
• Solution supports rapid changes in work orders and materials.